Health bosses insist that a Nuneaton GP surgery is open and assures patients that work is underway to tackle issues with prescriptions.

NHS Warwickshire North CCG have issued a statement after Coventry Live received several messages from concerned patients in regards to Whitestone GP Surgery.

One patient, who did not want to be named, claimed it was ‘complete chaos’ at the surgery, based off Whitestone Road.

“There is chaos with the phones being unanswered for a week and prescriptions not being renewed,” the patient said.

“No answers and consultations in the car park through the window. The flu jab has been cancelled and it is complete chaos. It is a concern to local residents during the pandemic.”

Coventry Live contacted NHS Warwickshire North CCG in regards to the situation and a spokesperson said they have been assured that the surgery is still open and continues to offer core services to patients.

The spokesperson said that electronic prescription ‘access arrangements’ are being addressed.

NHS Warwickshire North CCG statement

“NHS Warwickshire North CCG  can confirm that Whitestone Surgery is open and continues to provide core primary medical services to its registered patients,” the spokesperson said.

“GP appointments are currently being covered by an experienced locum (temporary) GP who is well known to the practice and patients, having provided cover there many times in the past.

“The practice is working hard to ensure that the phones are answered as quickly as possible but due to seasonal fluctuations there may be times when patients have to wait a little longer.”

In regards with issues about contacting the surgery, the spokesperson said: “We would like to remind those patients who can book appointments online via the practice website to do so as they may find this easier than phoning.

“The CCG has also been assured that the practice has put a process in place for patients to pick up their prescriptions from the nearby pharmacy whilst electronic prescription access arrangements are being addressed.”

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