Care homes are a hugely important part of the adult social services sector in the UK – but what happens when things go wrong?
The CQC regularly inspects and rates care homes and other services to make sure they meet fundamental standards of care and help people choose which facility to use.
A search for ‘Coventry’ in ‘care homes’ on the CQC website brings up 91 results.
Of these, one is outstanding, 60 are good, 21 are requires improvement and five are inadequate. One of those listed as inadequate is the RNIB Pears Centre for Specialist Learning, which has since closed down.
How are the care homes rated?
An inspector will visit a care home, speak to staff, patients and observe proceedings. The care home is rated in five different categories: safe, effective, caring, responsive and well-led.
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They are also given an overall rating. This rating will remain until another inspection where a fresh rating is given.
This means that although care homes may be rated ‘inadequate’, management have often taken steps to improve how the home is run. Some care homes may also be run by new providers.
What are the care homes rated inadequate in Coventry?
Evedale Care Home
Where? Occupation Road, Coventry
Provider: Four Seasons (Evedale) Limited
Rated inadequate in being safe and well-led, and requires improvement in being effective, caring and responsive.
Inspectors found a number of things which concerned them, according to a report published in April this year. They said that risks were not always assessed and that an emergency evacuation plan was not up-to-date.
Despite the findings inspectors noted that service users spoke highly of the staff and that the manager was open and honest, welcoming the feedback.
A spokesman for Four Seasons acknowledged at the time that Evedale Care Home had fallen “below the high standard we expect”.
The spokesman added that there was an ongoing comprehensive action plan to ensure standards improved.
The Beaufort Care Home
Where? Kenilworth Road, Coventry
Provider: At the time of the inspection, Beaufort Care Home was run by Four Seasons. However, as of December 10, 2019 it has been operated by Roseberry Care Centres. This service’s status has therefore not officially been inspected, but the rating from the last inspection with the previous provider is inadequate.
Inspectors spoke to a visiting health care professional who told them a person had been lying in a wet bed for two hours because of a catheter leak. There were also issues with staffing levels.
Feedback at the time showed that residents and relatives were satisfied with the service and that people spoke highly of staff.
Four Seasons said at the time that following the inspection, they developed an improvement plan to address the issues raised in the report.
A spokesman for Roseberry added that they had engaged with the CQC and were supporting the home to address the shortfalls identified by inspectors.
Where? Jardine Crescent, Coventry
Provider: St Matthews Limited
Rated inadequate in being safe and well-led and requires improvement in being effective, caring, and responsive.
As reported at the time, CQC inspectors found that people at the home were not safe and were at risk of avoidable harm.
A spokesman for its parent company, St Matthews, said it had made a string of improvements since the inspection. These included a new manager being appointed and a number of other improvements and safeguards being implemented.
Keresley Wood Care Centre
Where? Tamworth Road, Keresley, Coventry
Provider: At the time of the inspection the home was run by Four Seasons (Bamford) Limited. Eight days later the management of the centre was taken over by Healthcare Management Solutions. The CQC listing shows that the provider has changed since the inspection but it is still officially rated as inadequate because another inspection has not yet been carried out.
Rated inadequate in being safe and well led and requires improvement in being effective, caring, and responsive.
Inspectors found “without exception” that there wasn’t enough staff and that there was an over-reliance on agency staff.
Healthcare Management Solutions said issues had been identified before the report was published and a “robust action plan” put in place to address them.
A spokesman added that “significant and sustainable improvements” had already been made.