We are now LIVE on the ICR – opening up connected care for Coventry and Warwickshire

Coventry City Council has now joined health and care partners in going live on the Integrated Care Record (ICR).

It is part of an important step towards providing better, safer, and more connected care for patients, customers and service users.

The Integrated Care Record (ICR) is the system that’s bringing together people’s records from health and social care organisations across Coventry and Warwickshire.

From today, our professionals will be able to see vital health and social care information our partner organisations hold on people. Professionals in partner organisations will also be able to use the ICR to view records we hold. This two-way availability of data between the organisations will enhance collaborative working and help improve care outcomes for service users and residents.

Louise Ferro, Head of Business Systems and Improvement at Coventry City Council said:

“Today marks an important step forward in how we work with colleagues across the local health and social care system – and the benefits that will bring for our service users and residents.

“Most people are surprised we haven’t always had access to their wider records. They’ve never understood why we don’t already know their whole health and care story.

“Now we will, so they’ll no longer have to repeat their details every time they have care. And we won’t have to wait for other organisations involved in their care to send us crucial information.

“So, we’ll be able to give safer, more efficient care, knowing we’ve been able to make better decisions based on the best available information.”

More information about the Integrated Care Record (ICR).

Thursday, 15th September 2022

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